Award in Customer Service Level 2

This course is suitable for learners working in all workplaces including both commercial and not-for-profit organisations. It is particularly beneficial for those learners wanting to take a customer service qualification.

The customer service course is a total of 4 modules written specifically to cover the entire knowledge element of the level 2 award. These modules are as follows:

  1. Customer service principles
  2. Customers’ needs and expectations
  3. Behaviour and interpersonal skills
  4. Responding to problems and complaints

Learners will receive a Highfield Certificate upon completion.  Each module contains interactive exercises with multiple-choice questioning and a final test upon the completion of each module.

Highfield eLearning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our eLearning uses:

  • Interactive exercises/gaming
  • Media-rich content
  • Interactive 3D scenarios
  • Content provided by market leading experts
  • Relevant photography and illustrations
  • Multi-generational content and style

It is really simple. Once you have selected your eLearning course just click Book Now (discounts are available for multiple purchases). Complete our secure online booking and payment system. You will receive an email receipt. You will then receive your log-in details via email from Highfield with a link to enable you to complete your course. Once you have undertaken all the modules you will be able to print off your Certificate of Completion.

If you want to purchase a number of Licences and act as an administrator and control the distribution of Licences for your business, please give us a call and we can discuss all the different options available.

Each Level 1 course is designed to give a minimum of three hours of learning.

Each Level 2 course is designed to give a minimum of six hours of learning.

Each course you buy is in the form of a Licence and each licence lasts for a full year from the date of purchase.

Each course enables you to print a digital certificate of completion from Highfield.

You can have your own administrator log-in if you buy your licences in bulk.  You can then manage your learners progress and print off digital certificates to go into your HR or HACCP Folder.


Licence is valid for 1 full year so buying in bulk can save you a significant amount.

1 to 4 licenses

£40.00Add to basket

5 to 9 licenses

£25.00Add to basket

10 to 19 licenses

£20.00Add to basket

20 to 99 licenses

£17.50Add to basket

100+ licenses

£15.00Add to basket