Award in Customer Service Level 2

This course is suitable for learners working in all workplaces including both commercial and not-for-profit organisations. It is particularly beneficial for those learners wanting to take a customer service qualification.

What does it cover?

The customer service course is a total of 4 modules written specifically to cover the entire knowledge element of the level 2 award. These modules are as follows:

Customer service principles
Customers’ needs and expectations
Behaviour and interpersonal skills
Responding to problems and complaints

What will Learners Achieve?

Learners will receive a Highfield Certificate upon completion. Each module contains interactive exercises with multiple-choice questioning and a final test upon the completion of each module.

Why we work with Highfield eLearning

Highfield eLearning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our eLearning uses:

Interactive exercises/gaming
Media-rich content
Interactive 3D scenarios
Content provided by market leading experts
Relevant photography and illustrations
Multi-generational content and style

It is really simple. Once you have selected your eLearning course just click Book Now (discounts are available for multiple purchases). Complete our secure online booking and payment system. You will receive an email receipt. You will then receive your log-in details via email from Highfield with a link to enable you to complete your course. Once you have undertaken all the modules you will be able to print off your Certificate of Completion.

If you want to purchase a number of Licences and act as an administrator and control the distribution of Licences for your business, please give us a call and we can discuss all the different options available.

The Small Print

Each Level 1 course is designed to give a minimum of three hours of learning.

Each Level 2 course is designed to give a minimum of six hours of learning.

Each course you buy is in the form of a Licence and each licence lasts for a full year from the date of purchase.

Each course enables you to print a digital certificate of completion from Highfield.

You can have your own administrator log-in if you buy your licences in bulk. You can then manage your learners progress and print off digital certificates to go into your HR or HACCP Folder.

Purchase

Licence is valid for 1 full year so buying in bulk can save you a significant amount.